Try before you buy: the free trial replaces refunds

Every new account gets a free trial (normally 7 days) with all features enabled, without paying and without giving us any card or bank details. It runs against your own MetaTrader 5 terminal, so you can test Bliks exactly as you would use it, with a demo or a live account, before spending anything. Please use the trial to make sure Bliks fits your workflow, broker and computer.

All purchases are final

Because the Software can be fully evaluated during the trial, and because a licence is delivered and activated immediately after payment, we do not offer refunds, credits or exchanges for any purchase, including unused time, change of mind, not using the Software, broker or platform changes, or trading losses. By completing a purchase you confirm that you have had the opportunity to test the Software and that you agree to this policy.

Digital content and the right of withdrawal

Where consumer law grants a right to withdraw from a purchase of digital content within a cooling-off period, you expressly request immediate delivery of the licence at checkout and acknowledge that you lose the right of withdrawal once the licence has been issued, as permitted by that law. We will only refund where a refund is required by mandatory law that cannot be waived.

Problems with a purchase

• If you paid but the licence was not issued, contact us with the order number and we will issue it or, if that is impossible, refund the payment.
• If you were charged twice for the same order, the duplicate payment is refunded.
• Payment-processor fees, exchange-rate differences and crypto network fees are never refundable.

Chargebacks

Please contact us before opening a dispute with your bank or card issuer. Chargebacks filed against a correctly delivered licence are contested with the delivery records, and the account may be suspended while the dispute is open.

Questions about an order: use the contact page and quote the order number.